Basic Etiquette Of Business Phone

1. general telephone control is answered within three rings of the bell.

Otherwise, they are considered to be rude and should apologize to each other.

When a business phone is answered, the first sentence should be answered in a unified polite way when the name of the self-reported unit or the Department concerned, whether inside or outside.

When 2. people answer the phone, they should take the initiative to ask each other's unit or department if they do not understand who the other person is, so as to facilitate the person named to answer the phone.

When he answers the phone 3., the left hand holds the receiver and the right hand prepares the memorandum.

Therefore, you should prepare the paper and pen that you will use at any time beside the phone, and record it according to the "3W\" principle, that is, "WHEN (time)", "WHO (object is who)", "WHAT".

Telephone records should be concise and complete.

4., if the person you are looking for is not there, try to ask if the other person has anything important, or try to understand the purpose of the other party's call, then look at the situation and decide the way to deal with it.

When you call 5., you should ask politely, "are you free now?"

May I ask you a few questions?

Sorry, is it convenient to talk with you now?

6., if you can't hear clearly, you should tell the situation exactly and ask the other person to improve. If there is something wrong with the receiver, you can't hear clearly. Can you speak loudly?

"Courtesy response before 7. hang up phone can not be ignored too. If you confirm that the other party has hung up the phone, you can put down the receiver, and be sure to treat the caller with kindness and courtesy.